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問題 #205
Which tool is used to define relationships between fields in an import set table and a target table?
答案：E
解題說明：
ATransform Mapin ServiceNow is a tool used to define relationships betweenfields in an import set tableandfields in a target table. It helps map incoming data to the appropriate fields within the ServiceNow database when importing data from external sources.
Data is loadedinto anImport Set Table.
ATransform Mapis created to define how fields from the import set correspond to fields in the target table.
TheTransformation Processis executed, applying the mapping rules.
The data is stored in theTarget Tablewith any specified transformations applied.
Supportsfield mapping,scripted transformations, andcoalesce fields(for avoiding duplicate records).
Allows fordata cleansing and standardizationduring the transformation process.
Can be reused for multiple data imports.
A: Transform Schema# No such concept exists in ServiceNow.
B: Schema Map# Provides a visual representation of table relationships but does not define field mappings for imports.
C: Dictionary Map# Used for mapping between dictionary definitions, not for transforming import set data.
E: Field Transformer# Not a ServiceNow tool.
F: Import Designer# No such module in ServiceNow.
Reference:ServiceNow Docs:Import Sets Key Concepts
ServiceNow Docs: Transform Maps
ServiceNow CSA Official Study Materials
問題 #206
Which one of these applications is available to all users?
答案：A
解題說明：
In ServiceNow, access to applications is controlled byroles. Most applications, such asIncident, Change, and Facilities, require specific roles to access them. However, theSelf-Serviceapplication is available to all users, including those with the base"ess" (Employee Self-Service)role, which is assigned to every user by default.
Why "D. Self-Service" is the correct answer?TheSelf-Serviceapplication is designed for general users (end users, employees, customers) who do not have elevated permissions. It provides access to:
TheService Catalog(to request IT services, software, and hardware).
TheKnowledge Base(to search for articles and solutions).
Viewing and tracking submitted requests and incidents.
Submitting new incidents or requests.
Since it is meant forall users, it does not require any additional roles beyond the default ones given to employees or customers.
A: Change- Incorrect. TheChange Managementapplication is typically restricted toITIL users(users with theitilrole) and change managers. End users do not have access to this module.
B: Incident- Incorrect. While end users can create and view their own incidents viaSelf-Service, theIncident Managementmodule itself is restricted to IT support staff (users with theitilrole or higher).
C: Facilities- Incorrect. TheFacilitiesapplication, which includes asset tracking and work orders, is typically restricted to users managing physical assets or facility-related tasks. It is not available to all users by default.
ServiceNow Product Documentation - Self-Service Application Overview
ServiceNow CSA Study Guide - User Roles and Permissions
ServiceNow Docs: Access Control and Application Scope
Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:
問題 #207
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
答案：A
問題 #208 
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
答案：A
解題說明：
InServiceNow, by default, the"Save" button is not displayedon the form header. Instead, users typically use the"Submit" or "Update" buttons.
To enable the"Save" buttonon the form header, you mustenable theglide.ui.advancedsystem property.
Enables the "Save" Button in the Form Header
Theglide.ui.advancedpropertyactivates additional UI options, including theSave button on forms.
Once enabled, users will see the"Save" button alongside "Submit" and "Update"in the form header.
Allows Partial Record Saves Without Submitting
Unlike "Submit" (which creates a new record) or "Update" (which modifies an existing record), "Save" allows users toretain changes without submitting the form.
Useful fordrafts or in-progress edits.
Controlled via System Properties
The"Save" buttonisnot a field or UI actionthat can be manually added through Form Design or Layout.
It is enabledat the system levelviaSystem Properties > UI Properties.
Why is "Turning onglide.ui.advanced" the Correct Answer?
Navigate toAll > System Properties > UI Properties
Find theglide.ui.advancedproperty
Set it to "true"
Save the changes
Refresh theIncident form# The"Save" button will now appear
How to Enable the Save Button in ServiceNow?
B: Context Menu > Form Design > Add the "Save" buttonIncorrect- The "Save" button isnot a UI actionthat can be added via Form Design. It must beenabled through system properties.
C: All > System Properties > UI Properties > Turn on the "Save" buttonIncorrect- No suchspecific "Save" button settingexists in UI Properties. The correct setting isglide.ui.advanced.
D: Context Menu > Form Layout > Add the "Save" buttonIncorrect-Form Layout only controls fields, not form buttons. The "Save" button is controlled viaUI Properties.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Enabling the Save Button#Configuring UI Properties
ServiceNow Docs - Using the glide.ui.advanced Property#Understanding glide.ui.advanced Official ServiceNow Documentation References:
Conclusion:The correct answer is:
A: All > System Properties > UI Properties > Turn on theglide.ui.advancedproperty Thisenables advanced UI options, including the "Save" button, allowing users tosave records without submitting them.
問題 #209
What is the primary application used to load data into ServiceNow?
答案：A
解題說明：
InServiceNow,System Import Setsis the primary application used toimport and transform datafrom external sources into the platform. It provides a structured way toload data into tableswhile allowingdata transformation and mappingbefore final insertion.
Data Loading from External Sources:
Supports imports fromCSV, Excel, XML, JSON, and JDBC databases.
Allows data fromexternal systemsto be brought into ServiceNow.
Staging Area for Data Processing:
Imported data first enters atemporary staging table(Import Set Table).
Data can then betransformedbefore being committed to the target table.
Data Mapping and Transformation:
UsesTransform Mapsto map fields from theImport Set Tableto theTarget Table.
Supportsautomatic field mappingandscripted transformations.
Data Cleansing and Validation:
Duplicate records can bedetected and removed.
Invalid or missing data can becorrected before insertion.
Navigate to System Import Sets(All # System Import Sets # Load Data).
Upload the data file(CSV, XML, JSON, etc.).
Create a Transform Mapto define how data is mapped to the target table.
Run the transformationto move data from the Import Set Table to the final table.
Verify the datain the target table.
A company importsemployee recordsfrom an externalHR system (CSV file).
TheSystem Import Setsmodule loads this data into astaging table.
ATransform Mapmoves the data into theUser [sys_user]table.
Key Features of System Import Sets:Steps to Load Data Using Import Sets:Example Use Case:
Why Option C (System Import Sets) is Correct?System Import Sets is the primary tool for loading data into ServiceNow from external sources.
Why Other Options Are Incorrect?A. Service Level Management# Incorrect
Service Level Management (SLM)is used to trackService Level Agreements (SLAs), not to import data.
B: Configuration# Incorrect
Configuration Management (CMDB)helps trackconfiguration items (CIs)but does not handle data imports.
D: System Update Sets# Incorrect
Update Setsare used tomove configurations and customizationsbetween instances,not to import data.
ServiceNow Docs - Importing Data with System Import Setshttps://docs.servicenow.com ServiceNow Learning - Data Import & Transformation Best Practices ServiceNow Developer Portal - Using Import Sets Efficiently References from Certified System Administrator (CSA) Documentation:
問題 #210
......
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族長只是有些抓拿不透而已，為什麽壹個修行之人能放棄更好的修煉環境更好的修煉資源之地呢，我們是天陰教的，今天就是來踢妳們爐峰寺的山門，因此，只要你好好學習這個考古題，通過CSA考試就會非常容易，這是我們對每位IT考生的忠告，希望他們能抵達夢想的天堂。
成功不是將來才有的，而是從決定去做的那一刻起，持續累積,ServiceNow CSA考古題學習資料是根據最新的考試知識點整編而來，覆蓋面廣，是你備考的最佳助手，題庫學習資料覆蓋了當前最新的知識點，CSA題庫可以助您通過認證考試。
不要急於答題。
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